Course objective

    • The focus of course content is on the supervisory and management skills required by a Hospitality professional related to the Housekeeping department. It also covers enhancement of soft skills of trainees to perform his responsibilities and role in a befitting manner. This course will provide potential employment in National and Multinational companies. It also provide carrier path to make your resume more attractive to potential employment. It will provide jobs as crew member, Room attendant, Housekeeping supervisor, Housekeeping Manager, operational shift in charge etc.

    Why study in TDCP ITHM:

      • Industrial linkages
      • Ensuring job placement
      • Learn from experts with practical industrial exposure.
      • Extra workshop during classes.

Duration: 3 Months
Eligibility: Matric or above

TRAINING PLAN

Trade Name

Front Office Operations

Course Duration

3 Months ( 1 Month Theory and 2 Months Internship)

Total Training Hours

180 Hours

Training Hours/Day

3 Hours per day / 5 Days in week

Intake

Matric or above

Training Methodology

60% Theory & 40% Practical

Medium of Instruction

English &Urdu

Course Outline

Rooms Division

  • Front Desk Representative
  • Use the Front Desk Computer System
  • Use the Front Desk Printers
  • Use the Front Desk Telephone System
  • Use the Facsimile Machine
  • Use the Photocopy Machine
  • Organize the Front Desk and Prepare for Check-In
  • Use the Front Office Logbook
  • Prepare and Use an Arrivals List
  • Block and Unblock Rooms
  • Set Up Preregistrations
  • Begin Guest Check-In
  • Establish the Payments Methods During Check-in
  • Secure Authorization for Credit Cards
  • Issue and Control Guestroom Keys
  • Finish Guest Check-In
  • Use Effective Sales Techniques
  • Preregister and Check In Group Arrivals
  • Show Rooms to Potential Guests
  • Use a Waiting List When Rooms Are Not Ready for Check-in
  • Relocate Guests in Sold-out Situations
  • Use a Manual Room Rack System
  • Process Room Changes
  • Process Safe-Deposit-Box Transactions for Guests
  • Prepare a Cash-Only Report for Outlets
  • Run and Follow Up on Credit Check Reports
  • Process Guest Mail, Packages, Telegrams, and Faxes
  • Maintain a Guest Information Directory
  • Prepare Maps and Provide Directions
  • Help guests with Special Requests
  • Respond to Questions About Services and Events
  • Handle Guest Service Problems
  • Cash Checks for Guests
  • Pick Up, Use, and Turn In your Cash Bank
  • Post Guest Charges and Payments
  • Follow Guest Privacy and Security Measures
  • Process Wake-Up calls
  • Operate the Pay Movie System 6.1.38 Process Guaranteed No-Shows
  • Update Room Status
  • Help Guest Make Reservations
  • Process Guest Check-Out at the Desk
  • Adjust Disputed Guest Charges
  • Transfer Allowable Guest Charges
  • Process Automatic Check-Outs
  • Handle Late Guest Check-Outs
  • Process Late Charges
  • Keep the Front Desk clean and orderly
  • Reconcile Room Status with the P.M. Housekeeping Report
  • Prepare a Current Status Report
  • Perform Bucket Tub Checks
  • Inventory and Requisition Front Desk Supplies
  • Complete and Turn In the Shift Checklist
  • Respond To situations Requiring First Aid
  • Respond To Emergency Alarms

Reservationists

  • Use the Reservations Computer System
  • Use the Reservations Department and 800- Number Printers
  • Use the Facsimile Machine
  • Use the Photocopy Machine
  • Follow Yield Management Procedure
  • Greet Callers and Direct Calls
  • Take Reservations by Telephone
  • Take Reservations by Printed Form
  • Take Reservations for Guests in Group Blocks
  • Use the Guest History System
  • Use Effective Telephone Sales Techniques
  • Promote Special Marketing programs
  • Block Rooms for Guests with Special Requests
  • Process Reservations Records
  • Process Reservation Confirmations
  • Set Up and Monitor Group Reservations Masters
  • File Reservation Calls
  • Document Reservations Calls
  • Give Directions
  • Mail information to Potential Guests when Requested
  • Process Prepayments and advance Deposits for Reservations
  • Process Reservation Changes and Cancellation
  • Process Travel agent No-Show and Cancellations Forms
  • Complete and Run All Required Reports
  • Help Prepare Room Availability Forecasts
  • Prepare and Turn In the Reservations Department checklist
  • Review the arrivals List for Errors
  • Call Competitor Properties to Monitor Business
  • Keep the Reservations Area Organized and Clean
  • Respond to Emergency Alarms
  • Process Travel agent No-Show and Cancellations Forms
  • Complete and Run All Required Reports
  • Help Prepare Room Availability Forecasts
  • Prepare and Turn In the Reservations Department checklist
  • Review the arrivals List for Errors
  • Call Competitor Properties to Monitor Business
  • Keep the Reservations Area Organized and Clean
  • Respond to Emergency Alarms

PBX Operator

  • Use the Front Office Computer System
  • Use the Front Office Printers
  • Use the Switchboard
  • Use the Facsimile Machine
  • Use the Photocopy Machine
  • Restrict Guest Telephones
  • Maintain and Use the Guest Information Directory
  • Respond to Questions About Services and Events
  • Give Directions
  • Help Guests Make International Telephone Calls
  • 6.3.11 Process Guest Telephone Charges
  • Process Wake-Up Calls
  • Follow Guest Privacy and Security Measures
  • Use Pagers, Two-Way Radios, and Public
  • Address Systems
  • Issue and Control Property Master Keys
  • Process Guest Mail, Packages, Telegrams, Faxes, and Messages
  • Read and Make Entries in the Front Office Logbook
  • Complete the PBX Shift Checklist
  • Complete or Run All Required Reports and Forms
  • Keep the PBX Area Organized and Clean
  • Respond to Fire Alarms or Smoke Alarms
  • Respond to Non-Fire Emergencies
  • Respond to Bomb Threats
  • Respond to Weather Emergencies
  • Help Evacuate the Property
  • Respond to threatening, Obscene, or Prank Telephone Calls
  • Respond to Dissatisfied Guests